Slow Backup Performance on Xen Guest Windows Operating System
Summary Slow backup performance of Windows guests operating systems on Citrix XenServer hosts because of network settings. Symptoms A dramatic loss in network performance after backup job begin ...
View ArticleHow to adjust the number of catalogs retained
Purpose This document provides instructions on how to reduce the number of catalogs kept for each server. Applies To Windows 2000/2003/2008/XP/Vista/7 Description The Unitrends agent creates ...
View ArticleBackup fails with the message "BP Agent is not listening"
Purpose This article addresses how to resolve the error “BP Agent is not listening". Applies To Backup appliance/agent releases 5.0+ Symptoms / Description When a backup appliance attem ...
View ArticleWindows network command line utilities
Purpose Provide network command line utilities for windows clients for connection issues. Applies To Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 ...
View ArticleExchange logs are not truncating
Purpose This article addresses an issue where Exchange backups are successful but the Exchange logs are not being truncated after the backup. Applies To MS Exchange 2000/2003/2007/2010 Symptom ...
View ArticleUsing WinDirStat to Identify Large Files and Directories on Clients
Purpose This article provides information on how the third-party utility, WinDirStat can be used to identify large directories and files. The information provided by WinDirStat can be helpful in ...
View ArticleExchange server not showing up for backup
Purpose This article addresses an issue causing Exchange database to be missing in the web interface backup menu. Applies To Unitrends agent 6.0/6.1 Exchange 2003/2007/2010 Symptoms / Descrip ...
View ArticleHow to Mount Luns for backups applies to Direct attached Storage. Not...
Purpose How to Mount Luns for backups applies to Direct attached Storage. Applies To Appliance release 6.1+ Symptoms / Description Not assigned a drive letter. Cause If you backup a LUN or ...
View ArticleVSS errors on Windows 2003
Purpose Resolve VSS backup errors with our windows agent Applies To Windows 2003 Symptoms / Description Event Type: Error Event Source: VSS Event ID: 20 Description: Volume Shadow Copy Ser ...
View ArticleAdding and Configuring Clients
Purpose This article provides information on how to add and configure clients through the backup appliance web interface (RRC). Applies To Unitrends backup appliance software version 6.X and la ...
View ArticleIncremental Backup Results in a Failure When No Data Changes
Purpose This article provides a workaround to show failed incremental backups jobs when no data changes as successful. Applies To Unitrends appliance software version 6.0 and later All Windows ...
View ArticleSearch for a file
Purpose To provide instructions for searching for and restoring an individual file from a backup Description For instructions on searching for and restoring an individual file from a backup, se ...
View ArticleSystem state is excluded from backup, it requires volumes: C:/
Purpose This article discusses how to address an issue that prevents a system state backup from occurring. Applies To ...
View ArticleHyper-V cluster Nodes, not showing all the Hyper-V guest systems
Purpose To resolve the situation when all clustered hyper –V guess are not listed under the Hyper-V cluster node when added to Unitrends System Interface. Description Hyper-V agent does n ...
View ArticleBackups fail on ForeFront Threat Management gateway (TGM) server
Purpose Redirect data port for clients with ForeFront Threat Management Gateway servers Description Forefront Threat Management Gateway (TMG) is a Microsoft software firewall service. Clients ...
View ArticleCreating Aliases for Client Machines
Purpose The purpose of this article is how to create aliases for a single client to have multiple different backup strategies. This will help to break apart clients with large data stores, to dec ...
View ArticleHow to change hostname or IP of an existing client
Purpose How to change the IP or hostname of a client. Description You receive an error reading “Hosts table already has an entry for “client name” when attempting to change a ...
View ArticleSystem State Backup Fails due to VSS when USB drives are attached to server
Purpose Discusses how Hybrid 4K/512byte drive support can affect backups. Description Windows backups fail or are marked as incomplete and the logs indicate that a System State Backup could not ...
View ArticleAdding a Windows client with trust credentials
Purpose To add a Windows client with trust credentials. Description To enable push installation of Unitrends agents, you must specify trust credentials when adding the Windows client. The cre ...
View ArticleDeleting a client from the Unitrends system
Purpose To delete a client from the Unitrends system. Description When a client is deleted from the Unitrends system, all associated backups of that client are also deleted. Please use caution ...
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